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FAQs

For this event, we're using the exclusive Run Across America app.  You can track your route, import from Strava, or enter it from your device; join and manage teams for friends, family, and coworkers; and watch challenge progress across the country.

Jump to: App setup | Key features | Common questions

 

Set up in 1, 2, 3

  1. Download the app
    After signing up for the challenge, you'll receive an email with the app info:
  2. Get logged in
    If the app asks you for a code to log in, use the code on your Order Confirmation page.  You can also enter your phone or email to be sent a code.
  3. Settle in and team up
    Race day is more fun with friends. We know you run in multiple circles, so you can create and join multiple teams. 📚 Book Club, 🏢 Coworkers, 🏘 Neighbors, 👨‍👩‍👧‍👦 Cousins, 💪 Spin Class—you can make a team for all of your groups and race together. On race day you'll be able to cheer each other on and see results for the team.

Key features

Record your activity

Navigate to the 'Record' tab on your app. When you're ready to start your activity, select the red 'Add some km' button in the middle of the screen. From there you will confirm your distance selection and start your activity. 

 

Join a team

You can join as many teams as you like.  On the Teams page of the app, you'll find options to create a new team or join an existing team.  If a friend invited you to join them, select Join Team and enter the code they sent you.  You can also discover featured teams, including teams from our partners at the bottom of the page:

Customize your teams

Anyone on a team can customize how it looks.  You can rename it to better reflect your group and choose one of 100+ icons to represent you all.  Remember, everyone on the team will see the change when you make the update.

 

Common questions about the app

Does the app work with Strava?

The app has everything you need to participate in the event; however, if you already have a fitness recording app or device of your choice, we can import your tracking information from Strava to use as your race track.

Does the app work with my treadmill?

Virtual races work best when you get a chance to get outside and record a GPS track.  But we also know that the weather outside can sometimes get frightful this time of year, so we've enabled the option to use a treadmill.  Just head to Record page and tap Add so km as normal.  Take a photo of your treadmill's display post-run and use the Manual tracker option to enter your time, distance, and attach the photo.

My order had more than one registration. How do I get the other people set up?

If you had more than one registration on your order, we'll email the login information to the emails you provided for each person.

My team seems to be missing some people.

Your friends will show up in the team as they set up the app. If you don't see them there yet, send them a note to get it installed. The Invite button on your team has a text ready for you.

I don't have a smartphone.

We offer alternate ways to submit your time if you're unable to access a smartphone. Contact us for details on how that works.

It's been a little while and I didn't get an email yet.

Double check your spam folder and the info in your order.  If you still don't see it, contact us and we'll help get it sorted out.

I have more questions!

We're here for you. Contact us and let us know how we can help.

Run Across America
Exclusive tracking app

After registration, we'll send you a unique code and link to our Run Across America app. The app is how you'll record your distance for the virtual challenge and track your progress. See what people are saying about the app recently in the App Store:

APP STORE RATING:
4.8 out of 5

2.4K ratings

⭐⭐⭐⭐⭐ Kingsnake1650, 06/10/2021
Love this
I just finished up my second challenge using this app. I don’t enjoy running, but this has been very motivating to me to keep moving. The one time I had to contact customer support, they were very helpful.
⭐⭐⭐⭐⭐ Live walking, 04/15/2021
Love this for walking!
I am using this as a fun way to set and keep my goals!! Love seeing how far I’ve walked! Highly recommend
⭐⭐⭐⭐⭐ tombanjo, 04/14/2021
Motivates me
Great application for me. I enjoy the tracking and badges. Really helps to keep me motivated to run.
⭐⭐⭐⭐⭐ Gdogg2998, 03/02/2021
Accountability
This app is the only reason I've been running as much as I have. It's great at keeping track of the most relevant stats. Keep it up!
⭐⭐⭐⭐⭐ JH 74, 03/01/2021
Motivated and moving
I'm a senior, and it keeps me motivated and moving!
⭐⭐⭐⭐ JaneAreYouPayingAttention, 02/26/2021
Group chat
I'd love the ability to chat within our small group.
⭐⭐⭐⭐⭐ Peppie1946, 02/23/2021
Run for a Good Cause
I love Run Across America because you are staying healthy and providing for Feeding America. I feel so lucky to have been active during the whole pandemic with Run Across America’s help.
⭐⭐⭐⭐⭐ NiNi Runs, 02/20/2021
Winter Warmup
This is definitely keeping me active at a time when it is easy to take a break from outside activity!
⭐⭐⭐⭐⭐ neely/scout, 02/18/2021
Great winter challenge
Such a great winter motivator!🏃‍♀️. The beanie is 5 stars as well: so warm/fits great/color/style of emblem is perfect😃. Thank you for all your work and a couple “helps” along the way. So fun😀👏👏
⭐⭐⭐⭐⭐ tombanjo, 02/16/2021
Motivates me
Great application for me. I enjoy the tracking and badges. Really helps to keep me motivated to run.
⭐⭐⭐⭐⭐ comsett, 02/16/2021
Love, love the Run Across America App
It has been such a joy to be part of this effort and the app makes it even more fun. I guess it is either my phone or the connection that cuts out so I use a backup.
⭐⭐⭐⭐⭐pamlyn18, 02/13/2021
Keeps Me Motivated!
This app is a lot of fun. Participating in the different runs with bonus 5ks and other races along the way is a great way to keep me motivated. I love being able to see the leaderboards and joining multiple teams - keeps competitive people like me interested!
Last refreshed on September 18. See all App Store reviews | See all Google Play reviews